How reporting works
You can report a provider from their profile, or a customer from any message thread. Every report is reviewed by an admin.
The reporting workflow
Report
Flag a provider from their profile or a customer from any message thread.
Review
Admins receive the reason, optional notes, timestamp, and current status.
Investigation
Our team reviews the context and any related activity on the account.
Resolution
We may suspend or reject providers, disable accounts, or dismiss the report.
What admins receive
Admins review every report and may suspend or reject providers, or disable accounts. HandyTac does not guarantee outcomes.
Real-world examples
Customer example
A customer reports a provider who was a no-show after agreeing to a job. Admins review the message history and take action if warranted.
Provider example
A provider reports a customer sending abusive messages. Admins review the thread and may disable the offending account.